This is terrible - sending a letter to a GP with follow up arrangement should be a really straightforward step and it can have dire consequences for patient care when it is not done. I have more than one claim running at present where a failure to send follow up letters has caused harm to a patient.
Poor management of administration should not impact on patient care but something has clearly gone very wrong at this Trust.
Tens of thousands of hospital appointment follow-up letters have not been sent to GPs due to a computer system issue. Worcestershire Acute Hospitals NHS Trust said it had a backlog of 22,000 letters, from 2011 to 2017 about patient appointments and care. Some patients may not have received the follow-up care they should have, the chief executive said. Patients adversely affected will be contacted by the trust. Worcestershire Royal Hospital; Kidderminster Hospital and Treatment Centre; and Alexandra Hospital, in Redditch, are all run by the trust. The trust, which has been rated inadequate since December 2015, was criticised earlier this week by the Care Quality Commission.