Have you experienced anything like this?
Of course, there are two sides to every story but it is incredibly sad to think of elderly patients being cut off from their family as a result of unresolved complaints.
One gentleman was banned from visiting the care home in Somerset where his elderly father lived, because he complained about the quality of care. Terry Doolan had cancer, was registered blind, needed hearing aids and used a wheelchair. The ban meant Paul could meet his father only at a restaurant, with a chaperone, a situation Paul describes as "deeply upsetting". One of his complaints was that on weekly visits, he rarely found his father's hearing aids to be working. "I had limited time when I'd go in to see Dad," "And because his hearing aids weren't working properly, because his batteries had run out or they weren't clean, it took me quarter of an hour to sort this out [and] start speaking to him. "For the rest of the week, when I wasn't there, he probably sat in silence..." octors."