I am sure many of us have experienced a difficult personality at one time or another when trying to make an appointment to see a doctor.
Surgeries are often very busy and appointments with GPs can be in short supply and they have to be prioritised by urgency where possible. This can sometimes result in patients feeling like they are making an unnecessary fuss or being a burden.
Remember - you know your own body better than the receptionist, and it is important you seek help if you are suffering with any worrying symptoms.
We often see cases where someone has been to see a GP once, and has not wanted to keep bothering the doctor with the same symptoms, even when they have not resolved. It is so important to tell your GP if symptoms do continue as the longevity of the problem can influence the diagnosis made and treatment offered.
Receptionists are the first point of contact in primary care and it is their job to decide which patients should see the GP and how urgently. They do a vital job, but feedback from patients reveals some can be off-putting. Lead researcher Dr Jodie Moffat urged people with symptoms to "grab the bull by the horns" and seek help rather than suffer in silence. "Don't let yourself be put off. Make that appointment," she said. "Be forceful. I know that's easier said than done. But it's clear that a new sign or symptom, or something that has stayed or got worse over time, needs to be checked out by a GP." Worrying symptoms that need a medical opinion include bleeding, a persistent cough, a change in bowel habit and unexplained lumps or swellings.