Unfortunately I do not find these figures surprising!
It seems that it is inevitable that if budgets are going to be cut, it will impact upon the care provided somewhere.
The biggest ever rise in public dissatisfaction with the NHS was recorded last year, according to a long-running survey. The British Social Attitudes Survey has been tracking satisfaction since 1983. The 2015 poll of nearly 2,200 people showed satisfaction with the NHS at 60% - down from a peak of 70% in 2010. Some 23% said they were actively dissatisfied - a rise of eight percentage points on the year before and the biggest single jump in a year.